# Seasonal Customer Support Operations Coordinator

Hiring organization: [National Football League](https://career.thegoodapps.co/organizations/national-football-league)

Canonical page: https://career.thegoodapps.co/jobs/0693219c-65da-4161-be46-0197531bea75

Listed on National Football League's own careers site. Applications go to them directly.

- Employment type: internship
- Seniority: Junior
- Location: Inglewood, CA
- Salary: 20 – 25 USD per hour

## Summary

This seasonal role supports customer service operations for NFL's streaming and app products, coordinating across multiple support channels and internal teams. It suits someone with customer support experience who thrives in fast-paced sports media environments and can manage ticketing systems, FAQ updates, and cross-functional collaboration.

_Our summary, not National Football League's wording._

## Skills named

Content Management Systems (CMS), Postman, Zendesk

## Required

- 1–3 years coordinating digital products in sports, entertainment, digital media or related industry
- 3+ years customer support experience in tech or streaming
- ability to work all NFL game days including preseason, regular season, and playoffs in-office
- ability to work holidays including Thanksgiving, Christmas Eve, Christmas, New Year's Eve, New Year's
- strong knowledge of sports and digital sports products
- proficiency in Zendesk, Postman, NFL apps, and social media monitoring tools
- strong interpersonal, verbal, and written communication
- excellent problem-solving and analytical skills
- ability to manage multiple tasks and prioritize in fast-paced environment
- flexibility to work weekends, specifically Sundays during season
- onsite at NFL Inglewood office

## Nice to have

- Bachelor of Science or Arts degree in business, marketing, communications, computer science, or related field
- avid interest and knowledge of NFL football

Apply on National Football League's site: https://job-boards.greenhouse.io/nflcareers/jobs/5284846008