# Salesforce Digital Platform Lead – CRM & Engagement Technology

Hiring organization: [Moderna](https://career.thegoodapps.co/organizations/moderna)

Canonical page: https://career.thegoodapps.co/jobs/067ef76e-81ae-4750-bfba-7374139d1e9e

Listed on Moderna's own careers site. Applications go to them directly.

- Seniority: Senior
- Salary: 167000 – 300700 USD per year

## Summary

Lead the design, delivery, and long-term operations of Moderna's Salesforce-based customer engagement platform, managing integrations with enterprise systems and overseeing a large technical and vendor team. This role suits an experienced platform leader comfortable balancing business priorities with technical governance across a regulated, global healthcare environment.

_Our summary, not Moderna's wording._

## Skills named

Customer Relationship Management (CRM), Data Governance, DevOps, Release Management, Salesforce, Salesforce Marketing Cloud, Salesforce Service Cloud, SAP

## Required

- Bachelor's degree in Computer Science, Engineering, Business, or related field
- 10+ years leading enterprise digital platforms, CRM programs, or customer engagement technologies
- Proven experience leading large-scale Salesforce implementations or transformations
- Strong experience with platform delivery including architecture, integrations, data migration, and production support
- Data governance or customer data management experience
- Experience integrating CRM platforms with enterprise systems such as SAP and MDM
- Governance experience across DevOps, release management, and platform operations
- Ability to manage system integrators, vendors, and offshore delivery teams
- Budget and vendor spend management experience
- Strong communication and stakeholder management skills in complex, regulated environments

## Nice to have

- Salesforce ecosystem platform experience (CRM, Service, Marketing, Data)
- Life sciences, healthcare, or regulated industry background
- CRM integration experience with SAP and enterprise data/MDM systems
- Contact center or customer service platform support experience
- Omnichannel customer engagement enablement experience
- Global platform rollout support experience
- Familiarity with automation or AI capabilities in CRM platforms
- Experience in vaccines, oncology, or specialty care

Apply on Moderna's site: https://modernatx.wd1.myworkdayjobs.com/en-US/M_tx/job/Cambridge-Massachusetts/Salesforce-Digital-Platform-Lead---CRM---Engagement-Technology_R19345