# Support Systems Lead (Foster City)

Hiring organization: [Replit](https://career.thegoodapps.co/organizations/replit)

Canonical page: https://career.thegoodapps.co/jobs/05890324-d211-4f73-9308-8e165d499186

Listed on Replit's own careers site. Applications go to them directly.

- Employment type: full time
- Seniority: Mid
- Location: Foster City, CA
- Remote: yes
- Salary: 140000 – 180000 USD per year

## Summary

Build and maintain the support systems that keep Replit's customer support operation running smoothly, configuring ticketing platforms, designing workflows, and creating automations as the company scales. This role suits someone with deep hands-on experience in support operations who can balance technical depth with the judgment needed to prioritize in a fast-moving environment.

_Our summary, not Replit's wording._

## Skills named

Python, Zendesk

## Required

- 5+ years in support operations, support systems, tooling, or similar technical operations role
- Hands-on Zendesk administration including triggers, automations, macros, views, SLAs, routing, groups, and permissions
- Building and maintaining integrations across SaaS tools using APIs and webhooks
- Troubleshooting directly and working with engineers on complex system needs
- Strong judgment about prioritization in fast-moving, ambiguous environments
- Comfort taking on cross-functional problems spanning support, tooling, and engineering

## Nice to have

- Used Replit in the last 3 to 6 months
- Scripting with Python or similar for automations and internal tooling
- Experience building self-service or in-product support surfaces
- Experience operating systems across both outsourced and in-house teams
- Zendesk certification

Apply on Replit's site: https://jobs.ashbyhq.com/replit/10789e06-f7d1-4619-93aa-1879f84e948e/application