# Customer Success Manager, Scale

Hiring organization: [Intercom](https://career.thegoodapps.co/organizations/intercom)

Canonical page: https://career.thegoodapps.co/jobs/054f6624-8962-4ebf-8f78-948ed3d98a23

Listed on Intercom's own careers site. Applications go to them directly.

- Employment type: full time
- Seniority: Mid
- Location: Chicago, IL
- Salary: 135300 – 161550 USD per year

## Summary

A Customer Success Manager role focused on driving adoption of Fin's AI-powered customer support platform at scale, balancing high-touch customer outcomes with efficient operational processes. This suits someone comfortable managing multiple accounts simultaneously who understands AI capabilities and enjoys building repeatable success frameworks from the ground up.

_Our summary, not Intercom's wording._

## Skills named

Generative AI, Salesforce

## Required

- 3-5 years in SaaS or technology customer success
- experience managing multiple customers or high-volume engagement
- ability to explain AI and automation features to customers
- comfortable discussing technical topics like APIs and integrations
- data-driven approach to monitoring metrics and success
- self-starter mindset with ability to build processes in ambiguity
- strong relationship management skills

## Nice to have

- interest in consumption or usage-based SaaS models
- exposure to generative AI, chatbots, or virtual agents
- experience scaling customer success, onboarding, or digital engagement programs

Apply on Intercom's site: https://job-boards.greenhouse.io/intercom/jobs/7370567