# IT SPECIALIST (SYSADMIN/CUSTOMERSUPPORT)

Hiring organization: [Military Treatment Facilities under DHA](https://career.thegoodapps.co/organizations/military-treatment-facilities-under-dha)

Canonical page: https://career.thegoodapps.co/jobs/0542bce1-328d-414e-807a-4db1204e74f6

Listed on Military Treatment Facilities under DHA's own careers site. Applications go to them directly.

- Seniority: Mid
- Location: Tripler Army Medical Center, HI
- Salary: 80256 – 104339 USD per year

## Summary

This federal position provides Tier II technical support and system administration for a military medical facility, handling help desk tickets, troubleshooting hardware and software issues, and managing user access and security. The role suits IT professionals with hands-on support experience who can document problems, train users, and work in a healthcare environment handling sensitive patient data.

_Our summary, not Military Treatment Facilities under DHA's wording._

## Skills named

Hardware Troubleshooting, Help Desk Support

## Required

- One year of specialized IT support experience
- Technical assistance to users
- Help desk ticket management
- Troubleshooting computer hardware and software
- Network connectivity troubleshooting
- User access issue resolution
- System security maintenance
- User account and access management
- System malfunction documentation

## Nice to have

- Master's degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management
- Graduate education in IT-related fields
- Experience with complex problem-solving in sensitive environments
- Experience evaluating service quality and customer satisfaction

Apply on Military Treatment Facilities under DHA's site: https://www.usajobs.gov/job/891592300