# Customer Experience Strategy & Operations Lead

Hiring organization: [Notion](https://career.thegoodapps.co/organizations/notion)

Canonical page: https://career.thegoodapps.co/jobs/0456f038-6a8d-4766-8ec1-b73768d07049

Listed on Notion's own careers site. Applications go to them directly.

- Seniority: Senior
- Location: San Francisco, CA
- Remote: yes
- Salary: 230000 – 260000 USD per year

## Summary

Notion is seeking a strategic operations leader to design and execute customer support at scale, managing analytics, technology partnerships, and cross-functional alignment. This role suits experienced operations professionals with people leadership who can balance human-centered support with AI-driven efficiency and have worked in high-growth B2B environments.

_Our summary, not Notion's wording._

## Skills named

Data Analysis, Project Management, Zendesk

## Required

- 8+ years in customer support and success strategy and operations
- 3+ years of people leadership experience
- Strong project management with ability to manage multiple simultaneous projects
- Excellent communication and cross-functional collaboration skills
- Strong analytical and data-driven decision-making abilities
- AI-first mindset with experience scaling programs for efficiency

## Nice to have

- Bachelor's degree in Business Administration, Marketing, or related field
- Experience leading customer support and success teams
- Experience leading data engineering, AI and automation teams

Apply on Notion's site: https://jobs.ashbyhq.com/notion/8bb5da67-0b4d-4894-83eb-56d31e9bc662/application