# Customer Success Manager, High Touch

Hiring organization: [Intercom](https://career.thegoodapps.co/organizations/intercom)

Canonical page: https://career.thegoodapps.co/jobs/04065c64-4e95-401d-9293-377bfe607edf

Listed on Intercom's own careers site. Applications go to them directly.

- Employment type: full time
- Seniority: Mid
- Location: San Francisco, CA
- Salary: 150300 – 179525 USD per year

## Summary

A customer success manager role focused on guiding enterprise clients through AI-powered customer service implementation and adoption, working directly with C-suite and support teams to ensure measurable business outcomes. The role suits experienced account managers or consultants who can navigate complex technical transformations while maintaining strategic client partnerships.

_Our summary, not Intercom's wording._

## Skills named

Requirements Analysis, Salesforce, Solution Design

## Required

- 3-5 years in customer-facing customer success, account management, or strategic consulting
- Experience with business process mapping and requirements analysis
- Technical acumen and passion for AI and agent-building
- Ability to communicate complex problems clearly across audiences
- Demonstrated success driving adoption and measurable outcomes for enterprise customers
- Ability to manage multiple customer accounts while delivering impact

## Nice to have

- SaaS or consumption-based technology company experience
- Coding knowledge

Apply on Intercom's site: https://job-boards.greenhouse.io/intercom/jobs/8157881