# Software Support Specialist I

Hiring organization: [A-dec](https://career.thegoodapps.co/organizations/a-dec)

Canonical page: https://career.thegoodapps.co/jobs/02ada0fc-301a-43cb-84f4-9e858e165680

Listed on A-dec's own careers site. Applications go to them directly.

- Seniority: Junior
- Location: Newberg, OR

## Summary

This role provides multi-channel technical support for dental practice management software, diagnosing and resolving connectivity and configuration issues for SaaS platforms. It suits someone with 3+ years in technical support who understands cloud services, mobile platforms, and network technologies, and wants to bridge customer needs with product development teams.

_Our summary, not A-dec's wording._

## Skills named

Apple iOS, Dynamic Host Configuration Protocol (DHCP), Linux, macOS, Microsoft Windows, MQTT, Postman, Python, TypeScript

## Required

- 3+ years in technical or software support, preferably Tier 2 level
- Advanced verbal and written communication skills
- Advanced understanding of network technologies and protocols
- Expertise with iOS and Android platforms
- Proficiency with Linux, macOS, and Windows
- Knowledge of wireless network configuration
- Familiarity with CRM systems, ticketing platforms, and remote support tools

## Nice to have

- Training or certification in software QA
- Training or certification in IT support
- Experience supporting SaaS platforms or cloud-based applications
- Experience with Python and TypeScript for API interactions
- Experience supporting IoT systems using MQTT
- Background in dental or medical device software
- Coursework towards associate or bachelor's degree in a technical field

Apply on A-dec's site: https://adec.wd5.myworkdayjobs.com/en-US/A-dec/job/Oregon---Newberg-Campus/Software-Support-Specialist-II_JR101845