# Support Engineer

Hiring organization: [Menlo Ventures Portfolio](https://career.thegoodapps.co/organizations/menlo-ventures-portfolio)

Canonical page: https://career.thegoodapps.co/jobs/01a845ad-32cf-4327-930b-b262fe64c548

Listed on Menlo Ventures Portfolio's own careers site. Applications go to them directly.

- Employment type: full time
- Seniority: Mid
- Location: New York, NY
- Salary: 210000 – 250000 USD per year

## Summary

Anthropic is seeking a Support Engineer to be the primary technical contact for enterprise customers using Claude, investigating and resolving their complex integration and technical issues while collaborating with internal teams. The role suits someone with 5+ years of enterprise technical support experience who excels at building customer relationships, troubleshooting sophisticated systems, and capturing product feedback that drives improvements.

_Our summary, not Menlo Ventures Portfolio's wording._

## Skills named

Amazon Web Services (AWS), Bash (Scripting), JavaScript, OAuth, Python, Security Assertion Markup Language (SAML), Single Sign-On (SSO), SQL

## Required

- 5+ years in technical product support for enterprise customers
- Experience as a named account support contact
- Deep familiarity with APIs and technical SaaS products
- Hands-on troubleshooting of SSO, SAML, OAuth, and enterprise authentication
- Ability to read technical documentation, error logs, and request traces
- Strong written communication and user empathy
- Comfort operating in ambiguity and making informed decisions
- Collaboration with Sales, Customer Success, and technical partners

## Nice to have

- SQL proficiency for querying logs and usage data
- Command line and basic scripting comfort
- Understanding of LLM capabilities and prompt engineering
- Knowledge of enterprise networking and cloud infrastructure
- Experience with embedded support models like shared Slack channels
- Background as a Technical Account Manager or at developer-platform or infrastructure companies

Apply on Menlo Ventures Portfolio's site: https://job-boards.greenhouse.io/anthropic/jobs/5228463008