# AI Support Engineer

Hiring organization: [Cognition AI](https://career.thegoodapps.co/organizations/cognition-ai)

Canonical page: https://career.thegoodapps.co/jobs/010cf290-0db5-4958-a114-d8591e20c6bd

Listed on Cognition AI's own careers site. Applications go to them directly.

- Seniority: Mid
- Location: New York, NY

## Summary

Cognition is hiring a technical support engineer to investigate and resolve complex issues for customers using Devin and Windsurf, their AI-powered development tools. This role requires strong debugging skills and deep systems knowledge to diagnose problems across cloud infrastructure, CI/CD, containers, and enterprise environments while working closely with engineering teams.

_Our summary, not Cognition AI's wording._

## Skills named

Amazon Web Services (AWS), Docker, Git, Go, Java, Linux, Microsoft Azure, Python, TypeScript

## Required

- 4+ years in software engineering, infrastructure engineering, solutions engineering, technical support engineering, or developer tooling
- Bachelor's degree in Computer Science, Software Engineering, or related field (or equivalent practical experience)
- Working knowledge of Linux, Docker, Git, CI/CD pipelines, and cloud platforms (AWS/GCP/Azure)
- Ability to reproduce, isolate, and debug technical issues from incomplete or ambiguous reports
- Experience analyzing logs, traces, and system behavior in distributed systems
- Ability to read and reason about code in multiple languages
- Strong written communication skills for technical findings
- Ability to work with urgency managing high volume of incoming issues
- Passion for AI, developer tools, and software engineering

## Nice to have

- Experience building internal tools, scripts, or automations for debugging or support workflows
- Familiarity with LLMs, AI-assisted development tools, or IDEs
- Experience in high-volume technical support or customer engineering
- Experience debugging multi-layer stack issues (application, infrastructure, authentication, APIs, networking, deployment)
- Prior experience working directly with engineering teams on issue escalation and resolution

Apply on Cognition AI's site: https://jobs.ashbyhq.com/cognition/02772183-104d-4cc6-92a4-8e928f51b862/application