# Director, Major Incident Management

Hiring organization: [Visa Inc.](https://career.thegoodapps.co/organizations/visa-inc)

Canonical page: https://career.thegoodapps.co/jobs/00114966-fe2a-4f0d-957a-27ca0d6c6bba

Listed on Visa Inc.'s own careers site. Applications go to them directly.

- Employment type: full time
- Seniority: Executive
- Location: Denver, CO
- Salary: 160100 – 256300 USD per year

## Summary

Lead Visa's global major incident management organization, responsible for coordinating enterprise-wide response to critical technology incidents across a 24/7 environment serving 200+ countries. This role suits experienced operations leaders who excel at executive communication, cross-functional influence, and building world-class teams in complex, high-stakes technology environments.

_Our summary, not Visa Inc.'s wording._

## Skills named

AIOps, Change Management, Cloud Platforms, IT Service Management, Problem Management

## Required

- 10+ years of relevant work experience with Bachelor's degree, OR 7+ years with Advanced degree, OR 4+ years with PhD, OR 13+ years of relevant work experience
- Leader of enterprise-scale incident response across global technology environment
- Experience managing large-scale production incident response and recovery
- Capability to serve as senior escalation point for complex, cross-functional production events
- Proven ability to lead executive communications and stakeholder engagement during critical incidents

## Nice to have

- 12+ years of technology operations, infrastructure operations, site reliability engineering, or incident management experience
- 5+ years of people leadership managing high-performing technical teams
- Experience in complex, mission-critical, global technology environments
- Deep knowledge of ITSM, Change Management, Problem Management, and Operational Governance
- Experience with distributed systems requiring stringent service availability
- Understanding of cloud platforms, observability, and modern operational practices
- SRE principles, operational resilience frameworks, and automation technologies
- Demonstrated influence with senior executives and cross-functional technology leaders
- Exceptional written and verbal communication skills for executive audiences
- Experience in regulated or highly secure environments
- Knowledge of AI, Generative AI, automation, or predictive operations

Apply on Visa Inc.'s site: https://visa.wd5.myworkdayjobs.com/en-US/Visa/job/US---Denver-CO/Director--Major-Incident-Management_REF087894W